Refund policy
Returns and Refunds Policy
Returns
Our return window is 7 days from the date you receive your order. After 7 days, we are unable to offer a return or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
The following items cannot be returned under any circumstances:
• Books, DVDs, and instant downloads
• Consumables like Sharpies, markers, and similar items
• Flash paper, flash cotton, and other hazardous or flammable materials
• Gift cards and subscriptions
• Any product where the instructional link or password has already been accessed
A receipt or proof of purchase is required to process any return. Please do not ship items back to the manufacturer.
Partial store credit may be issued in the following cases:
• Books with obvious signs of use
• DVDs or product packaging that has been opened
• Items not in their original condition, damaged, or missing parts for reasons not caused by us
• Items returned more than 7 days after delivery
If you refuse delivery or the package is returned to us undelivered, a restocking fee of 20% of your order value will apply.
Refunds Policy (Effective January 1, 2026)
As of January 1, 2026, all approved returns are refunded as store credit only. We no longer issue cash refunds, credit card reversals, or refunds to the original payment method. This applies to all orders, both domestic and international.
Store credit is issued to your customer account and can be used toward any item in our store. It does not expire.
Once your return is received and inspected, we will email you to confirm we have received it and let you know whether your return has been approved. If approved, the store credit will be added to your account within 10 business days.
If you received an item in perfect condition but decided to return it within 24 hours for personal reasons (changed your mind, no longer needed, etc.), a 40% restocking fee plus shipping charges both ways will be deducted from your store credit.
International Orders
For all international orders, store credit is the only form of refund we offer. We are unable to process cash refunds across borders because of currency conversion losses, international bank fees, and the long delays involved in cross-border transfers.
In the rare case that an international order is lost in transit, damaged, or otherwise eligible for a refund, we issue store credit equal to the full value of your order plus an extra $50 as our apology for the inconvenience. You can use this credit toward any item of your choice, and your replacement or new order will be shipped with a fully tracked courier service at no additional cost to you.
Please note that for free shipping orders, tracking is limited. If you would prefer a fully tracked shipping option on your original order, please contact us before checkout and we will arrange it for you.
Sale Items
Only regular priced items are eligible for store credit. Sale items are final and cannot be returned or credited.
Exchanges
We only replace items if they are defective or damaged on arrival. If you need to exchange a defective item for the same product, please email us at support@shopmagicsupplies.com and we will guide you through the process.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, store credit will be issued in your name for the value of the return.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, the store credit will be issued to the original purchaser.
Shipping Returns
To return a product, you must first email us at support@shopmagicsupplies.com to request a Return Merchandise Authorization (RMA) number. Our team will share the return address once your RMA is issued.
You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable and will not be added to your store credit.
If you are shipping an item worth more than Rs. 5,700 or $75, please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
Any return shipped without an RMA number will not be accepted and the return will not be processed.
Late or Missing Store Credit
If you have not received your store credit within 10 business days of approval, please first check your customer account on our store. If it is still not visible, contact us at support@shopmagicsupplies.com and we will sort it out right away.
Contact
For any questions about returns, refunds, or store credit, reach us at:
Shop Magic Supplies
No 14, PGP Nagar II Street, Poonamallee
Chennai, Tamil Nadu 600056, India
support@shopmagicsupplies.com
A few things worth knowing before you publish this:
Chargebacks are separate from your policy. A customer can still file a credit card dispute or PayPal claim regardless of what your policy says. Your policy doesn’t override their card issuer’s rules. The policy gives you a clear position to defend with, but it can’t fully eliminate the risk. Worth thinking about how you’ll respond if Dale (or anyone like him) decides to dispute through Amex rather than accept store credit.
Visible placement helps you. For the policy to actually protect you legally, customers usually need to have seen and agreed to it before purchase. Make sure there’s a tickbox at checkout or a clear link in the footer that points here. Otherwise some payment processors and consumer protection bodies may not honor it.
Sale items being final is aggressive. You can keep it, but you might soften with “Sale items are final unless defective or damaged” so you don’t get caught out if you ship a faulty one.
Want me to also draft a short banner or pop-up announcement you can put on the site to flag the policy change to existing customers?